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Basic knowledge of Active Directory. Good understanding of Windows desktop troubleshooting. Hardware and software troubleshooting skills. Basic understanding of endpoint security. Knowledge of password reset and MFA support. Familiarity with ITSM / ticketing tools. Good communication and customer service skills. Strong problem-solving and troubleshooting abilities.
Bachelor’s degree or diploma in Computer Science, Information Technology, Computer Engineering, Electronics, or a related field.
Provide first-level technical support to end users.
Create, update, monitor, and resolve IT support tickets.
Perform Active Directory user account administration.
Support password resets and MFA-related issues.
Troubleshoot desktop, laptop, hardware, and software issues.
Install, configure, and maintain hardware and software.
Perform basic endpoint health and connectivity checks.
Monitor XDR/DLP agent health and escalate issues when required.
Troubleshoot basic Windows and endpoint-related issues.
Follow established IT support procedures and escalation matrices.
Maintain accurate ticket records and support documentation.
Provide professional and customer-focused support to employees.
Basic knowledge of Active Directory.
Good understanding of Windows desktop troubleshooting.
Hardware and software troubleshooting skills.
Basic understanding of endpoint security.
Knowledge of password reset and MFA support.
Familiarity with ITSM / ticketing tools.
Good communication and customer service skills.
Strong problem-solving and troubleshooting abilities.
Bachelor’s degree or diploma in Computer Science, Information Technology, Computer Engineering, Electronics, or a related field.
1–2 years of relevant experience in IT support, helpdesk, desktop support, or technical support.
Basic knowledge of Windows operating systems, Active Directory, endpoint support, and IT service management.
Ability to diagnose and resolve common hardware, software, and user-access issues.
Good verbal and written communication skills.
Candidates with relevant technical certifications will be preferred.
CompTIA A+
CompTIA Security+
Experience in Helpdesk or Desktop Support within a corporate IT environment.
Experience working with ITSM/ticketing systems.
Exposure to Active Directory, endpoint security tools, MFA, and Windows troubleshooting.
Experience following IT support procedures, SLAs, and escalation processes.
IT Helpdesk | Desktop Support | Windows Troubleshooting | Active Directory | Hardware & Software Support | MFA Support | Endpoint Security | XDR/DLP | ITSM | Ticket Management | User Support | Troubleshooting