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Strong understanding of IT Service Management (ITSM). Good client communication and coordination skills. Knowledge of SLA/OLA management and service reporting. Understanding of Incident, Problem, and Change Management. Good knowledge of MIS and dashboard reporting. Strong documentation and presentation skills. Ability to coordinate effectively with technical and operational teams. Good organizational and time-management skills. Strong follow-up and escalation-handling abilities. Ability to work effectively in a managed services environment.
Bachelor’s degree in Computer Science, Information Technology, Business Administration, Management, or a related field.
Strong understanding of IT Service Management (ITSM).
Good client communication and coordination skills.
Knowledge of SLA/OLA management and service reporting.
Understanding of Incident, Problem, and Change Management.
Good knowledge of MIS and dashboard reporting.
Strong documentation and presentation skills.
Ability to coordinate effectively with technical and operational teams.
Good organizational and time-management skills.
Strong follow-up and escalation-handling abilities.
Ability to work effectively in a managed services environment.
Bachelor’s degree in Computer Science, Information Technology, Business Administration, Management, or a related field.
1–2 years of experience in Service Delivery, IT Operations, Account Coordination, ITSM, or a related role.
Good understanding of IT service management processes and service-level commitments.
Experience preparing MIS, SLA/OLA reports, dashboards, and service documentation.
Strong verbal and written communication skills.
Ability to work with multiple technical teams and stakeholders.
Candidates with experience in IT managed services, MSP, MSSP, or cybersecurity environments will be preferred.
ITIL v4 Foundation
Prior experience in Service Delivery or Account Management.
Experience in an IT Managed Services Provider (MSP), Managed Security Services Provider (MSSP), or Cybersecurity Services organization.
Experience coordinating with SOC, NOC, IT Support, Infrastructure, or Security teams.
Exposure to multi-client service delivery environments will be an advantage.
Experience in BFSI or IT-ITES environments will be an added advantage.
Work Location: Nashik, Maharashtra
Hiring Areas: SOC | NOC | IT Support | IT Security | Service Delivery
Work Model: Primarily shift-based for SOC/NOC operational roles; business-hour or operational schedules for other roles, as applicable.
Hands-on practical experience will be prioritized over purely theoretical knowledge.
Relevant certifications will be evaluated as mandatory or preferred, as specified for each role.
Candidates should demonstrate experience appropriate to the L1/L2/L3 level.
Strong documentation, communication, troubleshooting, coordination, and escalation-handling skills are expected.
Experience in MSP/MSSP, multi-client, BFSI, or IT-ITES environments will be an advantage where applicable.
Service Delivery | ITSM | ITIL v4 | SLA Management | OLA Management | MIS Reporting | Client Coordination | Incident Management | Problem Management | Change Management | Escalation Management | Service Dashboards | Managed Services | Cybersecurity Services | Stakeholder Management