Basic knowledge of networking concepts, including: TCP/IP DNS DHCP Routing Switching Understanding of network and server monitoring. Basic knowledge of firewalls and network devices. Basic understanding of Active Directory. Familiarity with infrastructure monitoring tools such as: PRTG Nagios Zabbix SolarWinds Basic troubleshooting and analytical skills. Good verbal and written communication skills. Ability to document incidents and communicate technical issues clearly. Willingness to work in rotational shifts.

Computer Science, Information Technology, Networking, Electronics, or a related field.

Required Skills

Basic knowledge of networking concepts, including:

TCP/IP

DNS

DHCP

Routing

Switching

Understanding of network and server monitoring.

Basic knowledge of firewalls and network devices.

Basic understanding of Active Directory.

Familiarity with infrastructure monitoring tools such as:

PRTG

Nagios

Zabbix

SolarWinds

Basic troubleshooting and analytical skills.

Good verbal and written communication skills.

Ability to document incidents and communicate technical issues clearly.

Willingness to work in rotational shifts.

Preferred Certification

CCNA – Completed or In Progress

Preferred Experience

Experience in shift-based NOC monitoring.

Exposure to network, server, and application monitoring.

Experience working in a multi-client / MSP environment is preferred.

Exposure to ITIL-based incident and service management processes will be an advantage.

Qualifications

Diploma or Bachelor's degree in Computer Science, Information Technology, Networking, Electronics, or a related field.

Candidates with relevant networking certifications or training will be preferred.

Basic practical knowledge of network and IT infrastructure monitoring.

Candidate Profile

The ideal candidate should be:

Alert and attentive while monitoring infrastructure.

Good at identifying and troubleshooting basic technical issues.

Strong in communication and incident documentation.

Comfortable working in a 24x7/rotational shift environment.

Willing to learn networking and infrastructure technologies.

Capable of following defined escalation procedures and operational processes.

A good team player with a customer-service-oriented approach.